Voice and IVR

RSL Voice Portal from Zentech SMS is a complete end to end service platform which allows the subscribers to enjoy voice based value added services. Voice services can be utilized as both outbound and inbound applications.

Benefits and features of Voice and IVR solutions include:

• DTMF sound play
• Advanced call transfer
• Call recording and voicemail
• Milestone-based logging
• Database, Excel and Web lookup
• Ability to send SMS
• Complex business logic execution
• Trigger based on missed call and SMS
• Reduced OPEX and overheads on manual outbound voice calls
• Drastically improves efficiency of collection and account receivables (by 15 - 35%)
• An IVR can trigger a number of calls simultaneously every minute, which will save full day efforts of agents on just calling and scheduling appointments
• Optimal utilization of resources and increased staff productivity
• Increased customer satisfaction and loyalty
• Automation and customized analytics
• Huge cost-savings